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Terms of Service

Last updated July 20, 2026

These Terms of Service (“Terms”) govern your access to and use of Vivace's websites, applications, and services (the “Services”). Please read them carefully. By using the Services, you agree to these Terms.

1. Acceptance of terms

By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of a business, you represent that you are authorized to bind that business, and “you” refers to that business. If you do not agree, do not use the Services.

2. The Services

Vivace provides CRM and field-operations software for piano service businesses, including scheduling and dispatch, customer and piano records, estimates, invoices, payments, and related communications. We may update, add, or remove features from time to time.

3. Accounts & eligibility

  • You must be at least 18 years old and able to form a binding contract.
  • You are responsible for the accuracy of your account information and for keeping your credentials secure.
  • You are responsible for all activity that occurs under your account, and must notify us promptly of any unauthorized use.

4. Acceptable use

You agree not to:

  • Use the Services in violation of any law or regulation.
  • Send unlawful, harassing, deceptive, or unsolicited messages, or otherwise misuse messaging features.
  • Upload malware or attempt to disrupt, gain unauthorized access to, or reverse engineer the Services.
  • Infringe the intellectual property or privacy rights of others.
  • Use the Services to build a competing product.

5. Messaging & customer consent

Looking for our consumer SMS terms? This section covers the obligations of businesses that license Vivace. If you are an individual who received a text message from Vivace, the terms that apply to you are our SMS Terms & Conditions.

If you use Vivace to send text messages or other communications to your own customers, you are solely responsible for obtaining and maintaining all required consents and for complying with applicable laws and carrier requirements (including the TCPA, CAN-SPAM, and CTIA guidelines). You must honor opt-out requests (such as STOP) promptly.

You agree to provide clear opt-in disclosures to your recipients, send only messages they have consented to receive, and not use the Services to send prohibited content. We may suspend messaging that violates these Terms or carrier policies.

6. Subscriptions, fees & payments

  • Paid plans are billed in advance on a recurring basis (monthly or annually) unless stated otherwise.
  • Fees are non-refundable except as required by law or expressly stated. Plans renew automatically until cancelled.
  • You authorize us and our payment processor to charge your payment method for applicable fees and taxes.
  • We may change pricing on prospective notice; changes take effect at your next billing cycle.

7. Your content & data

You retain all rights to the data and content you submit to the Services (“Your Content”). You grant us a limited license to host, process, and transmit Your Content solely to provide and improve the Services. You are responsible for Your Content and for having the rights to use it. Our handling of personal information is described in our Privacy Policy.

8. Our intellectual property

The Services, including all software, design, and trademarks, are owned by Vivace and its licensors and are protected by law. These Terms do not grant you any right to our trademarks or to the Services except the limited right to use them as permitted here.

9. Third-party services

The Services may integrate with third-party services (for example, payment processing and SMS/telephony). Your use of those services may be subject to their own terms, and we are not responsible for third-party services.

10. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure.

11. Limitation of liability

To the maximum extent permitted by law, Vivace will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, or data. Our total liability for any claim arising out of or relating to the Services will not exceed the amount you paid us for the Services in the 12 months before the claim.

12. Indemnification

You agree to indemnify and hold harmless Vivace from any claims, damages, and expenses (including reasonable attorneys' fees) arising out of your use of the Services, Your Content, your messaging to your customers, or your violation of these Terms or applicable law.

13. Termination

You may stop using the Services at any time. We may suspend or terminate your access if you violate these Terms or to protect the Services. Upon termination, your right to use the Services ends; certain provisions (such as payment, disclaimers, and limitations of liability) survive.

14. Governing law & disputes

These Terms are governed by the laws of the State of Tennessee, USA, without regard to its conflict-of-laws rules. The state and federal courts located in Nashville, Tennessee will have exclusive jurisdiction over any disputes, unless otherwise required by applicable law.

15. Changes to these terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance.

16. Contact us

Questions about these Terms? Contact us at grant@vivacecrm.com.

Vivace is a d/b/a of Grant Larcom, a sole proprietorship based in Nashville, Tennessee, USA.